If you’ve been paying attention to the holiday shopping news, there’s a good chance you’ve heard about Best Buy and their recent problems with online orders.
Apparently, Best Buy had to cancel many orders made on their website when they ran out of merchandise (or because they refused to fill a certain amount of orders at such low prices – no one has actually said why they had to cancel orders). What complicated things in the first place was that they made a hard advertising push to encourage shoppers to find Black Friday deals online.
Many of these shoppers who found great deals on Best Buy’s website were let down just days before Christmas when they received an email saying that their order had been cancelled. Shoppers were told they would receive refunds and gift cards as compensation; but for the electronics giant who is becoming smaller and smaller, this isn’t a good situation no matter how you look at it.
What To Do
Whether you’re shopping online at Amazon, Barnes and Noble, Buy.com, or even Best Buy, it’s always smart to give them a call before you buy. Call them up, tell them what you’re wanting to buy, check to make sure they have it in stock (no matter what their website says), and make sure you are getting the quoted price.
You can also use this time to see if the representative can give you an even better discount. It doesn’t always work, but it doesn’t hurt to ask.
Making online purchases isn’t some magical process. It involves real people who can make mistakes, miscount, and forget. It’s a good idea to make as much contact as you can with the online company to ensure that what you bought will make it to your doorstep.
Photo By kkennedy